Preventing Returns

To prevent returns, please refer to brand size guides which are found in all product descriptions. If you need further assistance on sizing, please contact us and one of our team will assist with accurate measurements or further guidance.

Returns Policy

If you are not completely satisfied with your purchase, we operate a 14 day return policy which means you have 14 days to return your item for a refund (minus shipping costs), exchange or credit note. Customers have 14 days to make a return from the date of delivery

Refunds are processed within 2 working days of us receiving and accepting the item(s) at our premises. Exchanges and credit notes are processed on a same working day basis. We have no control over how long it takes for your payment provider to process your returned funds; please contact the relevant third party provider if required.

Swimwear, underwear and socks all fall under the non-returnable category so a return is not eligible for these items.  We can also provide detailed and accurate measurements on request, enabling you to find a size and fit which is best suited for you. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the tags must not be removed. The security tag must also not be removed. We will not accept returns if tags have been removed and re-added to the product. All items are thoroughly quality checked prior to despatch.  Additional non-returnable items: - Gift cards.

To complete your return, please email us info@morely-group.com with your order number and reason for return. We will then provide you with the information required to complete the return. Please return the item(s) within 14 days from the delivery date otherwise it will not be accepted. The item must be returned using Royal Mail as the delivery service and shipping costs are the buyer's responsibility. 

Please note we carry out thorough inspections on returned items and will know if an item has been worn, washed, damaged, tags removed etc. We reserve the right to reject a return should the item(s) arrive back in a different condition to what we sent. Again the buyer will be responsible for the postage to return an item(s) back to their address.

IMPORTANT CHECKLIST: